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Terms and conditions of therapy at Changing Mindset Therapy:

Guidelines for therapy & Privacy Agreement.

You are agreeing to coming to see me, Ryan Puddephatt, at Changing Mindset Therapy, online for Hypnotherapy and/or counselling.

Sessions are 60 minutes long, once a week or every other week unless agreed, and I adhere to this time scale because otherwise other clients’ sessions can be disrupted.

I will require full payment 24 hours ahead of each session, this can be made via bank transfer.

If you wish to change your appointment date or time, you are required to do so via telephone or text, within 24 hours of the original planned appointment. Failure to do so will result in your missed session being charged in full.

There are periods of time when I take annual leave, but you will be informed of any changes to your schedule in advance.​

I am unavailable to take calls between appointments, but you are welcome to call and leave a message on my answer phone, drop me an email or a text/whatsapp if you need change or cancel appointments. I will get back to you promptly.

Your sessions with me will be confidential as per the Data Protection Act guidelines, and outlined on ico.org.uk. However, as a Member of the Association of Professional Hypnosis and Psychotherapy, I am required to have regular supervision and I may need to discuss our work with my supervisor. This is rare, but if this is the case, I will not disclose your name or anything that would enable you to be identified, to the supervisor. 

I will not confer with your doctor or any other person of a professional standing without your knowledge. When agreement is made between you and myself regarding the consensual sharing of information, it will only ever be non-specific information shared, such as name/address/birthdate or a treatment plan outline.

However if there is convincing evidence that you intend to harm yourself or others, I will need to break confidentiality by informing your doctor, or someone in authority, but again this would only take place with your prior knowledge, however in this case, if you do not agree, if I genuinely believe you to be in danger, I can override your decision.

I will keep brief notes after a session, which will be securely stored. Nobody else will have access to those notes. 

I have password protection and encryption on all devices that use electronic data, such as computer/phone/tablet. No one has access to those devices but me, so if we converse via any of those methods in the way of email or text, you can be assured of confidentiality.

I only keep your details for as long as is necessary. Your client file, which contains brief notes about the work we do together, is held for a period of time (7 years) as set out by my insurer & as per GDPR regulations.

On rare occasions, it may be that our initial work together may highlight the need for me to recommend you for referral to another hypnotherapist or counselling/psychotherapist or health care practitioner for some form of specialist therapy or medical care. In this instance your options will be explained to you fully.

You are  welcome to request a copy of your patient file, or can request that I delete your information, but you are required to do this in writing either via email or post.

Above all, these guidelines are there for the benefit of all of my clients. It helps to contain the sessions and ensures that you get the very best out of your sessions with me!

Privacy Notice:

Protecting your privacy is very important to Ryan at Changing Mindset Therapy. Your confidentiality is paramount. All of the notes taken during sessions are locked away and are not accessible to anyone except Ryan.

When browsing the website, you may do so anonymously without providing any personal information. However, there are cases where Ryan will ask you for personal data.

Changing Mindset Therapy does not rent, sell or otherwise distribute your personal information disclosed. We use all reasonable efforts to safeguard the confidentiality of your information.

Changing Mindset Therapy/Ryan Puddephatt will have no liability for disclosure of any information obtained due to errors in transmission or the unauthorised acts of third parties.

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